Contact Plum Creek Water Restoration

What can you do while you wait for the crew in Plum Creek?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will we ask when you call about water damage in Plum Creek?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the water is only in the basement or has come up to the main floor.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Plum Creek went up in the 1990s to 2000s, and the age points the crew toward likely trouble spots.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether the power to the wet area is on or off.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Plum Creek homes help the crew plan?

Plum Creek homes from the 1990s to 2000s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Typical houses here are two story and ranch homes. Basements are the norm in this area, so the crew checks the foundation walls and the sump pit on most calls. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

This number covers Plum Creek and its neighborhoods, including these:

• Plum Creek Village · homes from the 1990s to 2000s, most with basements
• Plum Creek North · homes from the 1990s to 2000s, many with finished basements
• Plum Creek Ridge · much of it from the 1990s to 2000s, most with basements
• Plum Creek Farms · homes from the 1990s to 2000s, basements are common

Calls from Hazel Dell, Avian Glen, Brookshire, Cool Creek, Sunblest Farms, Bridgewater Club, Britton Ridge and Sweet Briar come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Plum Creek and basement flooding.

What questions come up before a call?